Sage CRM web based and runs on your server
SageCRM is available anywhere you can get an Internet Connection. No need to install and maintain client software on each machine, or deal with synchronization issues. SageCRM runs through your local Internet Browser session (IE, Chrome, Firefox, Safari).
With CRM you get a Central Sales and Marketing Database
Pull up any lead, prospect, customer, or business contact in SageCRM and know who communicated with them last and what was said. Track key activities and run activity reports to monitor and measure sales activities for CRM users.
Case Management/Service Tracking system w/ workflows
Do you have a support or technical services component to your business? You can create, track and manage your customer issues using Cases in SageCRM. Cases are associated with Company and person records in CRM, so your CRM users will also be able to quickly review recent issues for a particular customer. You also have the ability to attach emails and files/pictures to cases. Custom workflows can be created for your case process.
Exchange and Outlook Integration
You have the option of setting up a server or client based synchronization of your Outlook Calendar, Contacts and Tasklists with SageCRM. Also included is an Outlook plugin that lets you attach emails from Outlook to SageCRM.
Includes "out-of-the-box" integration with Sage100
Customer account updates are synchronized automatically between systems, CRM users can create Sage100 quotes and orders from within CRM, and we can create custom scripting and integration to pull key data like YTD Sales and Last Activity Date and also Quote and Order data from Sage 100 into CRM for use by marketing, and inside and outside sales groups.
Sales Opportunity Tracking System with workflows
SageCRM includes a Sales Opportunities module built into it. Sage 100 Quotes and Orders are integrated with the SageCRM Opportunities module. You can track open opportunities, forecast sales, and monitor your sales wins and losses. SageCRM even takes it a step further and allows you to create workflow processes for your sales opportunities. These workflows guide your CRM users through the process, and can include fields automatically updated, as well as email alerts and notifications. SageCRM also includes a robust Dashboard module that gives uses quick access to their key information.
Advanced Workflow Functionality
SageCRM gives you the ability to take processes that may now be manual and paper based in your organization, and create an electronic workflow to control and manage that proces. The workflow guides the users through the appropriate steps and can send notifications and reminders at the appropriate time.
Email Marketing Built into Sage100
SageCRM has a built in Email Marketing solution that integrates with Mailchimp. So you can create groups and look-ups on SageCRM and send email blasts directly from your SageCRM database. No need to export lists from CRM to import into another system. The email marketing functionality also lets you track who opened your emails and what they clicked on.
