Objective

Meet the order volume and specific labeling requirements of a major new customer, while also solving longstanding issues with an incumbent shipping solution.

Solution

Implement integrated TrueCommerce Pack & Ship for Sage 100 ERP to radically accelerate fulfillment, handle custom labeling needs and enhance service for both new and existing customers

Benefits

• More Connected. Integrates seamlessly with Sage 100 ERP and TrueCommerce EDI for added return on investments
• More Supported. Responsive, expert customer support ensures rapid issue resolution to keep orders flowing
• More Prepared for What's Next. Scales up to enable the fulfillment of over 4,000 drop-ship orders per day.

“I have the highest regard for TrueCommerce as a company and for its solutions, and I would recommend TrueCommerce Pack & Ship to any business like ours.”

Todd Parsons
Controller
Susquehanna Glass

Objective

Implement a cost-effective, east-to-use EDI system that would increase company productivity, order accuracy and support current and future trading partner requirements

Solution

Implement a simple and affordable end-to-end EDI solution from TrueCommerce

Benefits

• Combined a highly-regarded business system with an easy-to-use, integrated EDI solution that significantly improved productivity and cost savings
• Simple, straightforward system was easy to learn and easy to use
• Enabled better management of current and future trading partners’ transactional business requirements

“I used to spend eight hours a day entering EDI documents, but once we started using TrueCommerce, it took me ten minutes, then I was able to expand my support of the company into other business-critical areas.”

Robin Huber
EDI Coordinator
CIPA USA, Inc.

Objective

Replace the old EDI system with an EDI solution that will integrate with existing Sage 100 ERP software, lower costs and boost efficiency

Solution

Implement simple and affordable end-to-end EDI solution from TrueCommerce.

Benefits

• Implementation, from inception through partner testing, was completed in approximately two weeks
• Time required to process orders reduced from days to minutes
• Realized a 50% reduction in monthly networking costs
• Upgrading to user-friendly, flexible and customizable translation software further increased efficiency, saved money and added to overall customer satisfaction

“TrueCommerce was already online with our trading partners, and they have good working relationships with them, so it was fairly simple to make everything work together quickly and smoothly.”

Sheryl Tischer
Sales Manager
Cottage Gardens, Inc.

Objective

Exploit new online channels and meet the diverse and increasing demands of major retailers across both online and in-store channels to ship orders efficiently, accurately and reliably at minimal additional cost

Solution

Add value to an existing TrueCommerce EDI investment by leveraging affordable add-on capabilities to automate specific order processing workflows with Amazon Marketplace and Target

Results/Benefits

• Completely automates order processing end-to-end with Amazon Marketplace, including tracking data
• Also automates order processing with all other major retail customers, including Fulfillment by Amazon orders transacted using the Amazon Seller Central portal
• Automates turnaround of purchase order acknowledgements to Target within 30 minutes of receiving an order, saving multiple chargebacks per week
• Rapid rollout of the TrueCommerce Amazon Marketplace Integration cut time-to-value to under a week
• Automatically generates packing slips from purchase orders to save additional time
• Incremental time savings as order volume increases, to handle a growing order volume without adding staff

“TrueCommerce takes a manual process and turns it into a completely seamless, automatic process—it helps us tremendously.”

Tanika Snyder
Accounts Payable/EDI,
Combi USA

Objective

Eliminate time-consuming manual shipping processes to handle increasing order volumes from large retail customers

Solution

Harness the power of TrueCommerce Pack & Ship for QuickBooks Enterprise to automate and accelerate fulfillment, eliminate paper waste and cut costs

Benefits

• QuickBooks integration saves 4,000+ hours of manual work per year
• Cloud-based, automated solution effortlessly processes 500 orders per week from a single customer
• Digital integration eliminates 300 pieces of paper per week
• Accurate shipping cuts customer issue communication by 90%
• Real-time reporting offers better visibility into demand

"Pack & Ship is so much more efficient. It’s saved me alone 500 hours of work over the last year. For the whole company, it’s saved over 4,000 hours a year—that’s two full-time people per year in savings.”

John Kalkanian
Controller 
AndWest