Kelly joined the VBCC team in 2016 with over fifteen years of customer service and sales support experience as well as being an end user of Sage 100 and Sage CRM. As the Senior Operations Specialist, Kelly works closely with clients to ensure they are receiving the best level of support while maintaining close relationships with our business partners and vendors to make certain we can offer our clients the best solutions to meet their needs. In addition, Kelly manages maintenance, billing, team management, vendor quotes and demos and various marketing campaigns, all while assisting the team with various administrative duties. Kelly is a true multi-tasker and keeps our team on track.

Kelly's experience and multiple responsibilities for both client satisfaction and internal needs make her a huge asset to the team. In addition to her daily responsibilities, she coordinates VBCC’s annual user conference and is a large contributor to the team's business planning and management committees.