Happy customers equate to more and bigger purchases and long-term relationships. Are you prepared to meet their ever-changing and always-increasing expectations? For B2B customers, the stakes are even higher and so are their expectations. The good news is Sage 100 Manufacturing has a number of features that customers expect to help them do their jobs more efficiently.
4 Ways Sage 100 Manufacturing Creates Efficiencies for your Customers
1. Pricing and Order Confidence
One of the most important phases of a buyer’s experience is during the item selection and ordering phase. Buyers want to know the pricing is correct, that items they need are actually in stock so that ultimately they can feel confident they’re going to get what they need when they need it, and at the right price. It seems simple, but many legacy manufacturing systems don’t include this capability.
In the case of Sage 100, your inventory items are all maintained and synced with your website in real-time as a Sage inventory item. So when your customer is logged into the website, they don’t see standard pricing. The price you see in Sage sales order entry for an item for each customer is what that customer is going to see on the website. You can also offer special customers special pricing with additional parameters:
- Quantity price breaks
- Price level discounts
- Price codes
- Customer-specific pricing
- Price level override by product line
- Pricing by the total quantity
- Pricing by category group
- Yes, there's more...
2. Accurate Availability
Much the same way your customers expect pricing to be accurate, they want to be certain of product availability when they order. Sage 100 makes it easy for them to see if the item is available in the warehouse or not. In the main item view, the Sage integration with your website displays images, description fields that are user-defined fields in Sage. It’s easy to manage and maintain related items, additional document images and attachments for things like price sheets or quotes.
3. Easy Reordering with Order History
It’s critically important to make repeat buying for your customers as friction-free as possible. Savvy internet users expect to be able to login, see their order history, and within a couple clicks, reload and repeat that order.
Once a Sage 100 customer logs in, they can see all their account information. For example, you can find outstanding and past orders, all the open and paid invoices that are attached to orders and any tracking information to track packages. Sage 100 allows you to drill into the sales order, see the items on the order and simply add all the items to their cart for a new order. They can also download invoices as PDFs that Sage 100 generated and stored automatically.
4. A Hosted Solution with Cloud Connectivity
Sage 100 Manufacturing works seamlessly with Sage 100 (formerly MAS 90, MAS 200 and Sage 100c) systems. Small to mid-sized discrete manufacturing companies can have an integrated ERP solution that provides critical operational and financial information from a single source. Successful discrete manufacturing companies like yours rely on the real-time view Sage 100 Manufacturing provides, including:
- Cost Tracking
- Estimating and Quoting
- Sales and Work Orders
To see how these solutions can increase your discrete manufacturing company’s profitability and streamline your processes by measuring the crucial financial and non-financial KPIs, contact the experts that know Sage 100 and the manufacturing industry. Contact Vrakas/Blum today.
Vrakas/Blum Computer Consulting, Inc. (VBCC) is proud to be the #1 Solution Provider of Sage 100 manufacturing software for the 15th consecutive year. We are humbled by this honor and will be celebrating this achievement with our clients and alliance partners that made this possible.