Integrated Field Management • Precise Office Insight
In today’s competitive landscape, commercial and residential field service and installation companies that leverage trusted solutions are the ones that win. It’s time for you to boost profitability and efficiency. Modern field management software integrated with Sage 100 streamlines your dispatching, scheduling, labor tracking, and financial oversight, with end-to-end capabilities from service requests to billing.
Discover how easy it can be to keep your service or installation business running smoothly by consulting our team of industry experts at VBCC. We’re a Sage Platinum Partner, and for more than 30 years, we’ve been the team to trust for practical, knowledgeable advice paired with effective solutions. Best of all, our proven implementation process delivers success for your company starting on day one.
Speed Up Dispatching
Deliver fast, efficient service to your clients with graphical dispatching software that helps you proactively manage schedule changes. Emergency call? Save time by quickly generating service requests and scheduling the right technician directly from the dispatch board. Once scheduled, service call details will show up on your tech’s Outlook calendar.
With built-in repair part suggestions and visibility into which repair trucks have the required parts, it’s easy for you to ensure the right supplies reach the right site. This helps you improve customer satisfaction with more first-time fixes.
Simplify Service Planning
Create more dependable revenue sources with tools that make it quick and easy for you to set up, schedule, and manage maintenance agreements and warranty service. Not only can integrated Sage 100 tools support multiple equipment and contracted service schedules, but they can also help you save time by instantly generating service tickets that meet preventive maintenance schedules.
Answering a client query? In just a few clicks, you can view a full history of past service calls as well as warranty information for parts, including serialized items. If you built the equipment, you’ll also have full details about the original build.
Ease Field Management
Ensure outstanding service by leveraging true insight to confidently schedule and plan your technicians’ time. View available hours for each service person directly on your service board and stay up to date with their progress by effortlessly updating each tech’s status as they report that they are in transit, running late, out to lunch, or not currently available.
Once jobs start, you can easily record and view time, materials, and other expenses using a straightforward dashboard approach. This can also flexibly handle billing overrides not included in the original contract or coverage.
Reduce Admin Work
Transform time-consuming administrative tasks into 24×7 business efficiency. Simplify customer communications by sending emails that include service ticket information and a notification of the assigned technician, and then instantly schedule jobs on the assigned techs’ Outlook calendars. Sage 100 makes invoicing easy, too, allowing you to track costs accurately, compare them to contracts quickly, and reduce manual data entry, helping you avoid invoice errors and get paid faster.
Ready to go further? Ask the experts at VBCC for advice on Sage 100’s virtually unlimited options to eliminate manual steps, so you can free up time for strategy.
The Team to Trust
At VBCC, our service offering is underpinned by our decades of expertise and the insider information we’ve amassed as a leading member of the Sage 100 ecosystem.
That knowledge puts us in a unique position to sell not just software but real solutions that work for you.
700+
Completed and successful Sage implementations
30+
Years of providing client centric, thoughtful Sage support
25+
Years of expertise in Sage manufacturing solutions
20+
Average years of experience
Better Field Management is Only the Beginning...
Achieve At-a-Glance Operational Insight
Leverage easy-to-understand dashboards that give your office team critical, updated insight into technician status at any time. Confidently answer customer queries with instantly available insight into who was scheduled for a job, and what that job entails.
Keep business strong with robust reporting and customized dashboards that grant clear visibility into your leads, estimates, costs, operations, and profitability.
Grow at Your Own Pace
Build your company your way, with affordable support for multi-company capabilities that enable you to spin off successful service ventures into separate businesses and expand into additional locations – without having to invest in additional ERPs.
The Sage 100 ecosystem of multi–company management tools helps you with more than just field management. These tools give you the freedom to scale your business as quickly as the market presents new opportunities, so you can move forward with confidence.
Work Smarter with Modern Automation
Follow up on leads quickly and confidently. Understand which materials are needed for each job and ensure they’re on the right truck. Generate professional quotes and work orders quickly, so work can proceed without administrative delays.
In short, let nothing fall through the cracks when you turn to Sage 100 integrated solutions that help you stay ahead by leveraging cutting-edge automation and workflows across your finances and operations.
