Benefits of Using Sage 100cloud Integrated with CRM

by Vrakas/Blum Computer Consulting

The Importance of Sage 100cloud Integrated with CRM

A perfect storm of high customer expectations, more choices, and price sensitivity has manufacturers looking high and low for ways to compete and thrive. An often-overlooked tactic is combining the power of Sage 100cloud integrated with Customer Relationship Management (CRM) to increase sales, deliver delightful customer experiences and streamline support. Here’s how Sage 100cloud and Sage CRM work together to help your manufacturing business grow.

CRM is a business process and a software type. Your manufacturing business likely has any number of sales, marketing, and operations activities related to individual customers. If you’re relying on spreadsheets to coordinate all these activities, that will be very hard to scale, create reports, or use.

If you already utilize CRM software, but it’s not integrated with your Sage 100cloud ERP, you’re missing out on a lot of capabilities that customers expect and your team really needs to be optimally productive.

Sage 100cloud and Sage CRM are integrated, which means the two solutions communicate in real-time, keeping everything in sync. This way, your CRM users have access to the back-office data they will need and your ERP users have access to the sales, marketing, and customer service data they will need.

Benefits of an Integrated CRM

Here are a few examples of the benefits realized by companies that integrated Sage CRM with Sage 100cloud:

Improved productivity - Sage CRM becomes your single source for all business contacts. This means you’ll see improved collaboration and efficiencies across your company. The integrated system organizes and consolidates ERP and CRM contact information into one reliable source. Managing and segmenting customers, prospects or partners is much simpler and fully automated.

Your team members can quickly create quotes and orders in Sage CRM using data from Sage 100cloud, including customer credit limits, pricing and availability. Quotes and orders get automatically synced with Sage 100cloud.

Increased customer loyalty - Customers expect top-notch, fast customer service regardless of the way they choose to communicate with your company. This function is nearly impossible to provide without an ERP and CRM integration. Sage CRM provides the information your team members need to answer any customer question. Using Sage CRM, your teams can see your customer’s service request or payment history, order status, unresolved customer cases and quotes.

This type of integrated system also eliminates the need for your customers to “tell their story several times.” Any person that is helping that customer can see previous and current service requests, notes, and other customer information in the CRM, so they know exactly what’s going on with your customer repeating themselves.

Increased controls and accuracy - Eliminating manual processes reduces the errors caused by data entry or bad formulas. Everyone is working from the most accurate data because it’s all being updated across the ERP and CRM in real-time. So when you adjust a customer’s information in the CRM, it automatically updates that record in the ERP.

It is much easier to control who has access to what when you use an integrated ERP and CRM solution. Sage 100cloud and Sage CRM are modern Sage solutions built so that you can easily define and control user permissions and access. Data integrity is maintained via an automatic synchronization between Sage CRM and Sage 100cloud.

Getting Started Is Easy

To see how these integrated solutions can increase your company’s productivity and streamline your processes, contact the experts that know Sage 100cloud and the Manufacturing industry.         
Call us at 262-797-0400 or visit our site to contact Vrakas/Blum today.
Vrakas/Blum Computer Consulting, Inc. (VBCC) is proud to be the #1 Solution Provider of Sage 100 manufacturing software for the 15th consecutive year. We are humbled by this honor and will be celebrating this achievement with our clients and alliance partners that made this possible.
Read More

They're BACK! Live Networking - Oh how we missed you!

by Kristen Baumgartner

When spring hits, certain changes are expected. Temperatures rise to remind us that good days are ahead. The sun shines a little brighter, for a little longer each day. Life begins to wake from hibernation. And in the Sage 100 channel, conference season blooms before us!

Read More

3 Benefits of Integrated Manufacturing and Sage 100

by Vrakas/Blum Computer Consulting

Companies Thrive with Integrated Manufacturing and Sage 100 

It’s now more important than ever for Manufacturing businesses to focus on controlling costs, increasing profitability, and guaranteeing product quality. Integrated Manufacturing and Sage 100 solutions offer an all-in-one solution that can help propel growth and increase efficiency.

Read More

Sage 100 Manufacturing Product Configurator Helps Wrangle Up Items and Bills of Materials

by Vrakas/Blum Computer Consulting

Sage 100 Manufacturing Product Configurator 

For manufacturers that build to order, it’s common to find tens of thousands of items and bills of materials in their system. This is usually because they have been creating a new item for every new item, which has resulted in an unorganized, heaping mess of clutter. Your internal users are frustrated because they can’t find anything. Also, everything has to be manually entered to create a new order. All of this could be avoided with the addition of a manufacturing product configurator to your Sage 100 tech stack. Here are some ways smart companies save time and avoid chaos.

Read More

Sage 100 Manufacturing Pricing Automation Eliminates Pesky Price Sheets

by Vrakas/Blum Computer Consulting

4 Ways to Set Up Sage 100 Manufacturing Pricing Automation

Imagine if you could avoid maintaining and distributing price sheets to your Sales teams? Wouldn’t it be nice to have everyone on the same page on pricing? You can save time and create consistency for your teams and your customers with Sage 100 Manufacturing pricing automation.

Read More

Why Customers Love Shopping with Sage 100cloud eCommerce Integration

by Vrakas/Blum Computer Consulting

Make it Easier for Customers to Shop with Sage 100cloud eCommerce Integration

Looking ahead to the end of 2021 and into 2022, we see customer expectations continuing to rise. Online shoppers want to place their orders wherever and however they prefer and now demand a great user experience and the utmost convenience. If you’re worried that your technology isn’t ready to support the expectations of today’s demanding eCommerce shoppers, read more about how a Sage 100cloud eCommerce integration automates and enables what your shoppers need to find you and want to keep coming back.

Read More

Sage 100 Manufacturing Creates Efficiencies for Customers

by Vrakas Blum

Happy customers equate to more and bigger purchases and long-term relationships. Are you prepared to meet their ever-changing and always-increasing expectations? For B2B customers, the stakes are even higher and so are their expectations. The good news is Sage 100  Manufacturing has a number of features that customers expect to help them do their jobs more efficiently.

Read More

Vrakas/Blum Computer Consulting, Inc. Named #1 Sage 100 Manufacturing Solution Provider in the Nation - 15 Consecutive Years

by Vrakas Blum

Read More

Improve Efficiencies with Sage 100 Manufacturing Technology

by Vrakas Blum

Change is never easy...it helps to have Sage 100 Manufacturing technology 

Around the world, discrete manufacturers face a huge transformation for a number of reasons. The pandemic, the cascading uncertainty, instantly changing customer expectations and an ever-growing green agenda are creating pressures for businesses that struggle to adapt. Read more about what Sage 100 manufacturing technology (known as Sage Operations Management) users need to know to enact more sustainable, digital business models.

Read More

How to Choose the Best Software for Manufacturing

by Stacy Schultz

What’s the best software for manufacturing?

In our experience, every manufacturing business is unique and it's very confusing to find the best manufacturing software to fit your requirements. All-in-one solutions, which handle other tasks apart from finances, such as planning and production, are known as Enterprise Resource Planning (ERP). There are many ERP options available and the selection process quickly becomes overwhelming for even the most seasoned ERP seekers. That's why we developed this list of top ERP features and functions to help leaders, like you, in your search for new accounting and manufacturing software. You already have a good idea of what you don't want from your old systems. Let's see what the best software for your business should include to make the biggest impact on your manufacturing bottom line.

Read More